Refund Policy – Memocept (USA)

At Memocept, your health, wellness, and satisfaction are our top priorities. That’s why we offer a 60-day satisfaction guarantee: if for any reason you’re not completely happy with your purchase, you can request a refund — easily, safely, and risk-free.
But before you request a refund...
Did you know that most of our customers start noticing real cognitive benefits from Memocept by week 3 of consistent use?
That’s why we strongly recommend giving the product at least 3 full months, as directed, before making a final decision.
Many of our happiest customers were unsure in the beginning — and later thanked us for encouraging them to stay the course.

If you have any questions about how to use the product correctly or want some personalized guidance, our support team is here to help you get the best results possible.

✅ How to Request a Refund (Step-by-Step)

1. Check the eligibility window
You must request your refund within 60 days of the delivery date.
You can confirm this date by tracking your order with the shipping carrier.

2. Contact our support team
Send an email to: cs@memocept.com
Subject line: “Refund Request”

In your message, please include your full name, email address, order number (if available), and optionally, the reason for your refund (this helps us improve our service).

3. Wait for return instructions
Once we receive your email, we’ll reply with detailed return instructions, including the return address and next steps.

👉 Please do not ship the product back until you receive confirmation from us.
📦 Note: Customers are responsible for return shipping costs.

4. Refund processing
After we receive your returned product(s), we’ll begin processing your refund.
Your payment will be refunded to the original payment method within 5–10 business days, and you’ll receive a confirmation email once completed.